A great initiative has been taken by the Ministry of Road Transport and the Highways government by introducing the ‘FASTag monthly pass’. This was initiated by the National Highways Authority of India (NHAI), which decided to provide FASTag to the monthly pass holders. It was being introduced to promote cashless payment at several toll plazas. NHAI has also announced the free FASTag monthly pass for the vehicles owned by “divyangjan”(people with disabilities).
This was initially a key project in the Golden Quadrilateral between Ahmedabad and Mumbai in 2014. There has been great advancement in the field of FASTag acceptance. As of 2016, around 347 toll plazas on national highways have started accepting FASTag payments. The FASTag monthly pass works on RFID technology and helps make toll payments through pre-paid accounts linked to it directly.
The government has made it necessary for all vehicles to access the FASTag monthly pass; it controls traffic and makes people aware of cashless transactions.
What are the benefits of using FASTag?
The FASTag has many advantages for the wheeler owners. The benefits of FASTag are listed below:
Cashless Payments
One of the best advantages of making FASTag compulsory is the tension of having an exact change at toll plazas. The transaction will be cashless, and money will be automatically debited from your FASTag wallets.
Mobile Alerts through SMS
Whenever you pass through any toll plaza, you will receive SMS alerts on your registered mobile numbers when money will be deducted from FASTag. You will also receive alerts for low balances in your FASTag wallet.
Online Recharge
This is one of the best advantages of having FASTag. You can recharge it anytime using debit cards, net banking, and UPI.
Faster Moving on Highway
Thus, it also reduces the traveling time from one place to another as it will reduce human intervention, saving your precious time.
Cashback Offers
To promote FASTag, the government provides very good cashback offers for users. Currently, they are providing 2.5% cashback for every transaction through the FASTag wallet.
What is the validity of that fast in India?
The validity of a FASTag is 5 years from the date of issuance. Once you purchase a FASTag.
What are the Fees for NHAI FASTag?
| Vehicle Description | Security Deposit (Refundable) | Recharge Amount (Minimum) |
|---|---|---|
| 3-axle commercial vehicle | Rs.400 | Rs.300 |
| 4 to 6-axle – Truck | Rs.500 | Rs.300 |
| 3-axle – Bus | Rs.400 | Rs.300 |
| Van/Jeep/Car/Tata Ace | Rs.200 | Rs.100 |
| Light Commercial Vehicle – 3-Axle | Rs.400 | Rs.300 |
| 7 or more axle – Truck | Rs.500 | Rs.300 |
| Heavy Construction Machinery/Earth Movers | Rs.500 | Rs.300 |
| Light Commercial Vehicle – 2-Axle | Rs.300 | Rs.150 |
| 2-axle – Bus | Rs.500 | Rs.300 |
| Mini Bus | Rs.300 | Rs.150 |
| 3-axle – Truck | Rs.500 | Rs.300 |
FASTag Monthly Pass Providers and Their Helpline Numbers
Customers can simply dial 1033 for any FASTag-related queries.
| Bank/Company | Customer Helpline Number |
|---|---|
| State Bank of India (SBI) | 1800 11 0018 |
| ICICI Bank | 1800 210 0104 |
| HDFC Bank | 1800 120 1243 |
| Axis Bank | 1800 419 8585 |
| Kotak Mahindra Bank | 1800 419 6606 |
| IDFC Bank | 1800 266 9970 |
| IndusInd Bank | 1860 500 5004 |
| Punjab National Bank (PNB) | 1800 419 4050 |
| Bank of Baroda (BOB) | 1800 103 4568 |
| Union Bank of India | 1800 222 2442 |
| Canara Bank | 1800 425 0018 |
| Yes Bank | 1800 1200 |
| Federal Bank | 1800 266 9520 |
| Karur Vysya Bank | 1800 102 1916 |
| Paytm Payments Bank | 1800 102 6480 |
| Airtel Payments Bank | 400 |
| PhonePe | 0124 6789 345 |
| Google Pay (GPay) | N/A |
| Amazon Pay | 1800 3000 1800 |
| Ola Money | 080 6735 0900 |
| Central Bank of India | 1800 22 1911 |
| City Union Bank | 044 7122 5000 |
| Equitas Small Finance Bank | 1800 103 1222 |
| South Indian Bank | 1800 425 1809 |
| Syndicate Bank | 1800 3011 3333 |
| Karnataka Bank | 1800 425 1444 |
| Lakshmi Vilas Bank | 1800 425 2233 |
| Saraswat Bank | 1800 266 9545 |
| Fino Payments Bank | 1860 266 3466 |
| IDBI Bank | 1800 209 4324 |
| RBL Bank | 1800 123 9050 |
| Standard Chartered Bank | 1800 345 1000 |
| UCO Bank | 1800 274 0123 |
| Allahabad Bank | 1800 258 6680 |
| Bank of Maharashtra | 1800 233 4526 |
| Punjab & Sind Bank | |
| Vijaya Bank | |
| AU Small Finance Bank | |
| Dhanlaxmi Bank | |
| Jio Payments Bank | |
| ESAF Small Finance Bank | |
| Suryoday Small Finance Bank | |
| Bandhan Bank |
What is the NHAI Monthly FASTag Pass?
The NHAI Government has decided that user fees at all the toll plazas across the country will only be collected using the FASTag monthly pass. Also, it has been updated that 70% of the vehicle users have already purchased FASTag monthly pass stickers from either banks or through the point of sales opened in the toll plazas.
- The NHAI ministry has updated a detailed standard operating procedure for 100% implementation of the FASTag monthly pass from 1st January 2021.
- To avoid any inconvenience to travelers, the NHAI ministry has also decided that vehicles without FASTag monthly passes can get them at all the toll plazas, and it wants to provide high-performing electronic toll collection.
How to Buy FASTag?
Digital Payment Applications:
| Serial Number | Application Name |
|---|---|
| 1 | Paytm |
| 2 | Google Pay |
| 3 | PhonePe |
| 4 | BHIM UPI |
| 5 | Amazon Pay |
Banks
Visit your preferred location and fill out the FASTag application form with the required documents and the application form. Make the payment for your FASTag and get the FASTag delivered to your registered address in a few days.
Toll Booths (Point of Sale – POS):
Buy from any Point of Sale (POS) terminal situated at various toll plazas.
How to Buy NHAI FASTag Monthly Pass From NHAI Website?
To buy a Monthly Fastag Pass on the NHAI website, existing Fastag users can follow these steps:
- Visit the NHAI portal: https://ihmcl.co.in/fastag-user/
- Go to the “Buy Monthly FASTag Pass” Button.
- Select the name of the toll plaza
- Enter the captcha.
- Enter either your FASTag ID or Vehicle Registration Number.
- Choose the pass type/ pass scheme.
- Proceed to Pay.
- Download the receipt.
Documents required to apply for FASTag monthly pass
All the required documents to apply for the FASTag monthly pass should be in the vehicle’s owner’s name.
The following documents are required:
- Passport-size photo of the vehicle owner
- Driving license
- PAN card
- Vehicle registration certificate
After this, an application form will be provided, which needs to be filled out and sub
The condition required for a monthly Trip Pass
- 60 single trips to be allowed from the 1st of the month to the last day of the same month.
- Entry and exit in the same plaza are considered two trips.
- The recharge can be done at any date, but the validity of sixty trips will only be till the last date of the same month.
Mode of Payment for FASTag Monthly Pass
- Cash
- Smart Card
- RFID Electronic Toll Collection/Fastag
- Credit Card/Debit Card
- E-Payment/ Mobile Wallet
Type of Toll Collection
This method generally involves commuters and deals in hard cash, and it is a relatively slow method and a waste of time.
Automatic Toll Collection
The payment is usually made using cards, coins, or currency notes; this automation uses toll gates and barriers.
Electronic Toll Collection
It uses RFID tags to deduct the toll from users’ FASTag accounts automatically. This method requires the candidates to fix the FASTag on the vehicle’s windscreen. This method is also very effective for collecting tolls.
How do you apply for a FASTag Monthly Pass online?
This monthly pass is usually for vehicles that regularly pass through the toll plaza. Those can avail of the monthly pass online by applying online and following the procedure: The interested candidates can apply for the FASTag monthly pass by visiting the official website given below.
Firstly, click on the FASTag monthly pass on the page’s right side.
- Then, you will be directed to the new web page, where you must select the toll plaza name and enter the CAPTCHA.
- Then, the candidate must enter their tag ID on the acquiring bank page, which is visible on the screen.
- After this, the details are checked, and validation takes place. If validation is successful, the customer is directed to another page.
- Now, the candidate must opt for the monthly pass scheme of plazas available on the screen.
- After all the detailed information, the customer has to select the payment mode.
- The customer can view the acquirer payment gateway page to complete the process.
- Now, the customer will get his/her monthly pass receipt on the bank page.
- The customer can even print or download the given receipt for further reference.
Procedure to Activate the FASTag monthly pass
There is a provision for both activations and deactivations of the monthly pass by the customer. The following procedure needs to be followed to do the same.
- Firstly, the customer must log in to the FASTag issuance bank web portal and select the view tag account summary.
- The customer must fill out certain details related to pass type and concessionaire.
- After providing the details, you must enter the name of the toll plaza where you travel regularly. Then, the customer must select the active date on which the Fastag monthly pass must be activated.
- Now, the candidate needs to select the active pass option and select the submit button.
Procedure to recharge the FAStag monthly pass
- The candidate who already has the FASTag monthly pass can recharge through cheque, debit, credit card, net banking, etc. And go through the official website http://nhai.gov.in/
- The payment can be made through either of the FASTag banks, which might have been previously selected by the customers.
- Then, the customer has to log in to the FAStag bank portal with all the details and credentials.
- Now, the customer has to select the FASTag monthly pass link to check the transactions.
- After going through the steps, the FASTag pass will be recharged or renewed on the preferred dates provided by the customer.
IHMCL FASTag KYC Update online
- Visit the IHMCL FASTag portal.
- Then, simply log in with the mobile number.
- Click on “My Profile”.
- Check the KYC status. Now, click on the “KYC” tab and select “Customer Type”.
- Now, add the mandatory fields with ID and address proof documents.
Fastag Faq’s
My NHAI FASTag delivery is delayed. I have reported it, but there has been no response. What should I do?
We request that you kindly contact your issuing bank’s customer service desk to file a complaint regarding the delayed delivery of FASTag.
Is the NHAI FASTag app available on iOS?
It’s available on Android and will be available on iOS soon.
Can I use/install NHAI Fastag on my MacBook?
At the moment, it is available on Android; it will be available on IOS soon. This will make it easier for iPhone and MacBook users.
What if the NHAI FASTag lane is not working?
You can pay through other means of payment and complain to the 1033 call center.
How should I paste the NHAI FASTag sticker?
Ensure the windshield glass is clean and dry from the inside before applying the Fastag sticker.
Can I paste the NHAI FASTag sticker anywhere in the car?
No, it is defined so that their scanner can scan easily on the toll plaza
What if my car has UV Protection film?
If your windshield has a UV Protection film on the inside, you need to remove the film from the area where you plan to stick the Fastag. The Fastag sticker must be installed directly on the glass. UV protection films have a layer of metallic oxides on them, preventing the toll booth’s RFID reader from reading your vehicle’s Fastag.
Will the chip of NHAI FASTag get damaged when I paste it?
Do not press hard while sticking the Fastag to your windshield; otherwise, you might damage the chip within. Once stuck, do not peel off the Fastag and try to move elsewhere. This, too, will damage the chip.
What is the distance I should keep in the NHAI toll booth?
While approaching the toll booth, do not get close to the vehicle in front of you. Maintain a gap of at least 10 feet. Wait until the vehicle in front of you passes the toll gate barrier and the barrier arm is lowered before bringing your vehicle within the sensing range of the overhead tag reader.
Drive slowly towards the toll booth window. Sometimes, if the tag reader fails to read your Fastag on the first attempt, you must move your vehicle forward or backward. For this reason, the vehicle behind you must not be too close to yours.
Is there an NHAI toll exemption for Defence personnel?
The toll exemption for defense personnel is only if they travel on duty, says NHAI. This was clarified by the NHAI headquarters in New Delhi in reply to queries by The Indian Express through the Right to Information Act seeking details of exemption from paying tolls to defense personnel, especially in light of the introduction of FASTags. The National Highways Authority of India (NHAI) has stated that exemption from payment of tolls on national highways to defense personnel is available only when they are “on duty”. No exemption is available if they travel in a private vehicle while being “off duty”. It is also not available for retired defense personnel.
How do you obtain the NHAI FASTag for “Army Officers” who are exempted from the Toll Tax?
Army Officers can take the FASTag from any of the FASTag issuing banks by showing relevant proof while applying for FASTag.
Is there any exemption for the NHAI Road Toll Tax for Defence Civilians?
yes
What do I do if a refund is not received for NHAI FASTag?
We request that you contact the issuing bank for the dispute raised and ask them to resolve it.
In case of harassment/ misconduct/ discourteous/ rude behavior of NHAI toll collection staff, what should we do?
In such a scenario, a complaint will be lodged with the respective Project Directors at the toll plaza. Further, the incident may be reported at etc.nodal@ihmcl.com or call the toll-free number 1033
What if I face multiple transaction failures in NHAI FASTag?
For multiple transaction failures, we request that you kindly share the details for each transaction separately. The details can be shared with us on our NETC handle on X (@FASTag_NETC
What should I do if my bank is not helping?
Please share the transaction details with us in the following format so that we can look into the issue more closely and resolve it as soon as possible. VRN (Vehicle Registration Number) Toll Plaza Name Plaza City Date
What if I relocate to another city?
FASTag will work on all the enabled toll plazas across the country. If you are shifting to a different city or changing your current address, please communicate this to your Tag issuing bank.
What if I sell/ transfer my car?
If you have sold or transferred your vehicle, we request that you inform your issuing bank about the same and close the account.
Can I get a yearly pass for NHAI FASTag?
Yearly is not available. The monthly pass facility is specific to each toll plaza. You may call your Toll Free customer care to check the details. You can also avail of the Monthly Pass Facility on the NHAI website.
What if my NHAI FASTag is not working at the toll plaza?
If FASTag is not acceptable at the toll plaza, the Customer should call the 1033 toll-free number and register a complaint about the same. The 1033 call centre is set up by NHAI (Govt. of India) for all road assistance to the highway user, including FASTag.
How will I know if my account has been debited for NHAI toll transactions?
Once the Customer pays through FASTag, he will receive an SMS mentioning the Toll Name, Transaction Date, Transaction Amount, and Available Balance in the FASTag account.
I have two different vehicles. Can I use one NHAI FASTag for two vehicles?
Customers can use only one tag with one vehicle. Once the Tag is affixed to the windshield of the vehicle, it cannot be removed as it will be destroyed and will not work at the toll plaza.
Do I need to use any specific lane at the toll plaza for NHAI FASTag?
Yes, the Customer must use the demarcated lanes only for FASTag users. Only FASTag-marked lanes have the required RFID infrastructure installed to read FASTag. If you enter the cash lane, the FASTag will not be read, and cash needs to be paid.
How would I know that the correct user fee has been deducted from my NHAI FASTag account?
After payment through FASTag, the Customer will receive an SMS on his registered mobile number for each transaction, and the balance will be deducted from your FASTag account. You can also check the toll fare on the NHAI website for your respective toll plazas.
How do I block my NHAI FASTag account if my vehicle is lost?
The customer should call his Issuing bank customer care numbers and block his FASTag account.
I reside within 11 km of a particular toll plaza. Do I need to take NHAI FASTag to get the concessions available for local vehicles?
Local concessions or any other discount can be availed through FASTag. For local pass concession, the Customer needs to get the eligibility proof from the toll plaza and submit the proof while applying for FASTag along with the relevant document to his Issuing bank to avail of the applicable concession in toll fee.
Does NPCI issue NHAI FASTag?
No. NPCI does not issue FASTags. However, it has developed the NETC System, which facilitates electronic toll payments.
Which Toll Plaza is ready for NHAI FASTag?
Around 650+ toll plazas are live on FASTag now. A list of toll plazas is available on the IHMCL or NHAI websites. You can also check the list here.
What if there is a double deduction for NHAI toll charges?
We request you kindly contact the issuing bank’s customer service desk to report the double deduction issue. They will review your complaint and raise a chargeback for the duplicate transaction based on its merit.
What is the meaning of tag blacklisted? What can be done to avoid the Blacklist of tags?
A blacklist of tags means vehicles are not allowed to pay through FASTag at the toll plaza. There is the various reason for the blacklisting of the Tag, i.e. Tag is not having sufficient balance in his FASTag account. In such cases, the Customer should call his bank’s toll-free call center numbers and get the reason for the blacklist. To avoid the Blacklisting of tags, the customer should recharge his tag when he gets the alert of a low balance from his bank. Also, FASTag can be blacklisted by law enforcement agencies due to any rule violation complaint registered against the vehicle. In such cases, the enforcement agencies request the issuer or acquirer to add the tag id to the blacklist.
I was forced to pay by cash at the toll plaza, though I had sufficient balance in NHAI FASTag.
If you are forced to pay by cash even though your account has sufficient balance in FASTag, customers should call the 1033 toll-free number and register a complaint about the same. The 1033 call center is set up by NHAI (Govt. of India) for all road assistance to highway users, including FASTag.
NHAI FASTag doesn’t work even when all lanes display the FASTag logo.
If FASTag is unacceptable at the toll plaza, customers should call the 1033 toll-free number and register a complaint about it. The 1033 call center is set up by NHAI (Govt. of India) for all road assistance to highway users, including FASTag.
Is my existing RFID or any other RFID tag accepted at all toll plazas, or is only NHAI FASTag accepted where the RFID system is enabled?
No RFID Tag will be accepted at the National Highway toll plaza. Only FASTag will be accepted on National Highway toll plazas.
Is the NETC Tag for the Mumbai Bandra—Worli Sea link RFID tag and the NHAI FASTag the same tag or a different tag?
Both are different tags. The Mumbai Bandra –Worli Sea links ETC Tag differs from FASTag and cannot be used on National Highway Toll Plazas. Similarly, you can’t use FASTag on the Bandra Worli sea link.
I did not have enough in my NHAI FASTag account to pass the toll plaza. Can I pass the toll Plaza in this scenario?
The customer will be allowed to pass through the 1st Toll plaza of his journey. Later, his tag status will be shown under low balance for the next toll plaza. Hence, the customer either has to recharge his FASTag account or pay in cash while passing the Toll Plaza.
How is the return journey calculated through NHAI FASTag?
Return journey toll fare rules are configured at toll plaza acquiring bank systems. The acquiring bank is responsible for calculating return journey benefits based on Plaza fare rules and transaction time.
What is my UPI ID for reloading NHAI FASTag?
The UPI ID of FASTag is NETC. Vehicle Registration Number@ Customer Bank. For example, if the Vehicle Registration number is MH04BB1234 and the issuer bank is ICICI Bank, then the UPI ID will be netc. MH04BB1234@ICICIbank. The customer should get the UPI ID validated with his bank before recharging FASTag through UPI.
What if I recharge the NHAI FASTag, but the money is not credited to my FASTag Account?
If the Customer has recharged the Tag and the amount debited from this account has not been credited to his FASTag account, the Customer should call his bank’s Call center and request a reversal.
Why FASTag is mandatory if some toll plazas still don’t have separate NHAI FASTag lanes?
It is a digital initiative of the Government of India, where all the National Highway toll plazas are mandated to have FASTag lanes. If any plaza does not have the FASTag lane or does not accept the FASTag, please call 1033 and register your complaint.
Is the NHAI FASTag customer care number (1033) not working? What is the alternate option?
You can call your bank call center number and register your complaint or mail at nodal@ihmcl.com
If the vehicle is new and doesn’t have RC, how will they apply for NHAI FASTag?
If RC is not issued to customers, they can still get FASTag-based vehicle VIN (Vehicle Identification Number) and Engine Number. Do let us know if we can help you with anything else.
Will I have to pay by cash or card if my NHAI FASTag fails?
If the tag reader fails to read your Fastag, you’ll have to pay the toll the old-fashioned way, i.e. by cash or card. In such cases, ensure the toll receipt correctly mentions your vehicle’s registration number. Sometimes, the toll is debited from your Fastag, but the toll booth system fails to update. In this situation, you’ll have to upload a photo of your toll receipt to your Fastag provider’s website/portal/app and request a refund. No refund is issued unless the photo of the toll receipt is uploaded and it has your vehicle’s registration number mentioned on it.
Minimum balance?
Maintaining a minimum balance of ₹100 in your Fastag e-wallet is necessary. Otherwise, the toll booth board displays the Fastag Blacklisted message, and you’ll be required to pay the toll by cash/card.
Will I get a receipt after using NHAI FASTag?
When the system works smoothly, the toll booth displays Fastag and vehicle category immediately after the reader reads your Fastag and the barrier arm lifts automatically. You don’t get a paper receipt like before. Instead, you’ll get an SMS on your phone with the debited toll amount. Not all Fastag providers send an SMS (Some do, some do it later, and some just don’t). It is always a good idea to verify your toll transactions on your Fastag provider’s website/portal/app after your journey.
Why is closing the NHAI FASTag account important when you sell the car?
If you have sold or transferred your vehicle, you should get the FASTag deactivated/closed immediately, as the Toll payment will continue to be deducted from the source account to which the FASTag is linked. Until you close your FASTag account, the new buyer of your car will also not be able to get a new FASTag issued for the car, as only one active FASTag can be linked to a particular vehicle.
How do you close an NHAI FASTag-linked account?
Various service providers have different procedures for deactivating or closing the FASTag-linked account or e-wallet. One of the most common ways is to contact your FASTag provider’s customer support and request the closure/deactivation of the FASTag-linked account. MoRTH/NHAI/IHMCL has launched a helpline number, 1033, for addressing FASTag complaints. Customers can simply dial 1033 for any FASTag-related concerns.
How much of a discount can I get in NHAI FASTag?
FASTag must avail discounts on national highway toll plazas. Vehicles with a valid functional FASTag can claim a discount for making return journeys within 24 hours or any other local exemptions. The Ministry of Road Transport and Highways has made it mandatory to use FASTag to avail yourself of return journey discounts or any other exemptions on toll fee plazas. Vehicles with a valid functional FASTag can claim a discount for making return journeys within 24 hours or any other local exemptions. A gazette notification no. 534 E, dated August 24, 2020, to amend the National Highways Fee (Determination of Rates and Collection) Rules, 2008, has been notified in this respect.
How do I get a FASTag?
The official way to obtain a FASTag is to apply through your bank or digital payment applications such as PAYTM. The procedure is uploading your car number and evidence of registered owner ID online. After that, after payment is received, the tag will be shipped to the specified address.
Can I get FASTag immediately?
The easiest approach to acquire your tag quickly is to go to a local toll booth. Most banks and digital payment providers have set up temporary kiosks where workers are assigned to sell the tags. The representative will want car information, such as the registration certificate and evidence of ownership. If the car is registered to a corporation, the user may also give his or her ID.
Which bank is offering free FASTag?
Fastag Tag may also be obtained from any national Toll Plaza in India. Here is a list of India’s national highways. You may obtain a Fastag card for your vehicle for free by visiting the Toll Plaza office. There are also special offers available with ICICI Bank FASTag! The Ministry of Road Transportation and Highways has ordered that all cars be FAST-equipped from January 1, 2021.
What are the three documents needed?
- Registration Certificate (RC) of the vehicle Passport-size photo of the vehicle owner KYC documents (PAN Card/Driving License/Passport/Voter ID/Aadhaar Card (with address)).