1. Not Maintaining Sufficient Balance in the FASTag Account

Mistake: Many users fail to check their balance regularly, leading to insufficient funds at toll booths, which can result in penalties or being denied passage.

Solution:

• Set up auto-recharge using linked bank accounts or wallets.
• Enable balance alerts via SMS or email to stay updated.

2. Incorrect Placement of the FASTag on the Windshield

Mistake: Placing the FASTag incorrectly or on a damaged windshield can lead to scanning issues, causing delays.

Solution:

• Follow the installation guide and place the FASTag in the center of the windshield, behind the rearview mirror, where it is most visible to scanners.
• Replace damaged or unreadable FASTags promptly.

3. Using the Wrong Lane at Toll Plazas

Mistake: Entering a non-FASTag lane can lead to manual toll charges or delays.

Solution:

• Always look for designated FASTag lanes, which are clearly marked.
• Be alert and switch lanes early to avoid confusion.

4. Sharing FASTag Across Vehicles

Mistake: Using a FASTag from one vehicle on another is illegal and can lead to fines or blacklisting.

Solution:

• Purchase a unique FASTag for each registered vehicle.
• Avoid tampering with or removing FASTags for reuse.

5. Ignoring Alerts and Disputes

Mistake: Users often ignore alerts about double charges or incorrect toll deductions, missing the chance to rectify errors.

Solution:

• Check your FASTag account regularly for transaction history.
• Report disputes immediately via the issuing bank’s helpline or the National Highway Authority of India (NHAI) portal.